FAQ
What currency are the prices I see on the site?
All prices are in GBP (£).
I just placed an order, when will it ship?
We aim to process and ship your order as quickly as possible. Please allow 1-2 days for order processing, with average UK shipping times of 2-3 working days. International shipping times vary depending on the location.
I am not happy with my order, can it be returned? What if there is an issue?
We offer a 14-day return policy from the date of delivery. The item must be returned in its original, unused condition and in the original packaging. Please note: If your package is already in transit, you must wait for it to arrive and then return it before receiving a refund.
Can I cancel my order?
You can cancel your order at no extra cost before it is dispatched. If your order has already been shipped, please use our easy returns process to get a full refund.
How long does shipping take?
For UK orders, shipping usually takes 2-3 working days. International shipping times may vary based on your location.
I have a question that wasn’t answered, can you please help?
Absolutely! We are here to assist you. Please send us an email at contactarkanapparel@gmail.com, and we will do our best to get back to you as quickly as possible.